Update: 20:21 | 24/07/2019
(BGO) – The telephone exchange 02043.823.932 has been recently put in operation by the Bac Giang municipal One-Stop Shop Division (Bac Giang province) to support the residents about the administrative procedures in order to improve the quality of administrative reform.
Accordingly, any caller to the phone number will be provided with guidance to select the corresponding keys to talk with the staff in charge of various fields such as environment and natural resources, justice and civil status, identification card issuance; social insurance among others.
The staff and public servants are responsible for consulting and instructing the people on the handling process of the administrative procedures; the required documents for each kind of procedure on demand.
It helps facilitate the organizations and individuals in accessing to and handling the administrative formalities.
The telephone exchange will have operators on duty during the working time from Monday to Friday. Any off-time call will be automatically recorded with voice messages. The phone call to the telephone exchange will be charged as regulation.
Bac Giang city is the first locality to realize the model in Bac Giang province.