Update: 21:03 | 20/05/2020
(BGO) - According to the report at the online conference announcing the 2019 Public Administration Reform Index (PAR Index) of the ministries, ministerial-level agencies and people’s committee of the provinces and centrally-governed cities and Satisfaction Index of Public Administration Services (SIPAS) organized by the Government Steering Committee for Administrative Reform on 19 May, Bac Giang increased scores in both indexes.
According to the report on 2019 SIPAS, 84.45 percent of the surveyed citizens and organizations satisfied with services of the local state administrative agencies, up nearly 1.5 percent against 2018.
Staff at the one-stop-shop division of Viet Yen district guides citizens to process administrative procedures.
Quang Ninh province led the index with 95.26 percent while Binh Thuan was in the bottom with 73.81 percent. Bac Giang ranked 9th among 63 provinces and cities in SIPAS 2019, jumped 21 positions and 6.73 percent compared to 2018.
According to Vu Thi Lan Huong, deputy head of the Division for Administrative Reform (Department of Home Affairs), SIPAS is assessed based on 5 criteria including access to services, administrative procedures, civil servants, service outcomes and complaint settlement.
According to the recorded results, Bac Giang gained higher scores in all of these 5 criteria compared to 2018 in which 4 out of 5 criteria reached over 90 percent in SIPAS. Especially, the score at the criterion of access to services and complaint settlement sharply increased with 9.63 percent and 7.85 percent up respectively.
Regarding PAR Index 2019, the averaged point of the provinces and centrally governed cities is 81.15 percent, up 4.23 percent against 2018 while the sub-indexes have been dramatically improved. Of which, 30 localities gained higher scores than the national average index. Quang Ninh province secured the top ranking for 3 consecutive years.
The northern province of Bac Giang continued to stay at the 25th position among 63 provinces and cities and was classified in Group B (reaching scores from 80 percent to below 90 percent) including 43 provinces and cities. Particularly, it got average point of 81.84 percent, up 3.7 percent compared to 2018 in which the province gained higher scores in 7 out of 8 sectors.