(BGO) - On May 2, the Ministry of Home
Affairs announced the Public Administration Reform (PAR) index rankings in
2017. Bac Giang continued to stay at the 13th position among 63 provinces and cities,
entering the top 16 leading localities. On this occasion, Bac Giang Newspaper
interviewed Nguyen Van Nghia, Vice Director of the provincial Department of
This is the second consecutive year that Bac Giang has earned a high ranking in the PAR Index. Could you clarify criteria in which the province made the outstanding performance?
Nguyen Van Nghia, Vice Director of the provincial Department of Home Affairs.
The PAR index is the foundation for ministries, sectors and localities to identify their specific strengths and weaknesses, thus seeking solutions to improve their performance in administrative reform. The PAR index is calculated in eight areas, including directing and managing the implementation of legal documents, reforming administrative procedures and organizational structure, developing the contingent of civil servants and officials, renovating the financial mechanism, modernizing the administrative system, and implementing the one-stop shop mechanism. In 2017, Bac Giang got 82.74 out of 100 points, up 2 points compared to 2016. Specifically, its evaluation score reached 54.23 points and the sociological survey result was 28.51 points.
Among the eight criteria, the province got the absolute score in two areas of building and implementation of legal documents (5 out of 5 points in the self-assessment), and administration reform effects on people, organization and socio-economic development of the province (15.5 out of 15.5 points). Bac Giang was also one of the top 3 provinces with the highest score of 9.5 out of 10 in administrative reform management and direction.
To maintain a stable position on the PAR rankings, especially in the leading group of the country, what has the province done so far?
Bac Giang is one of the first five provinces and cities implementing the PAR, thus it has firm foundation and experience in the field. Immediately after the Ministry of Home Affairs released PAR rankings for 2016, the Department of Home Affairs gave advise to the Chairman of the Provincial People's Committee on issuing guidelines to improve this indicator, focusing on strengthening communications work, intensifying the examination, monitoring and simplification of administrative procedures, promoting the operation of the Public Administration Centre, raising the proportion of dossiers processed in a correct and timely manner, and providing public services at level 3 and level 4. Every year, the provincial PAR Steering Committee has designed plans and roadmaps for implementation of the work with specific solutions, while launching inspection in localities to point out their weaknesses and seek solutions. Administrative reform results have been made one of the criteria for evaluating the performance of heads of departments and localities in the annual review.
Could you name the criteria that received low scores and need improving?
Local residents wait for the processing of administrative procedures at the provincial Public Administration Centre.
In addition to the criteria with high score, there were still some criteria with low results. The ratio of commune-level administrative units using the quality management system according to ISO 9001 standards still remained low at 3 out of 230 communes, wards and towns. The proportion of administrative procedures processed through postal services was less than 50 percent, while the provision of online public services remained modest. There is still a lack of verifiable documentation in the implementation of regulations on leadership position appointment.
Bac Giang is a mountainous province with many difficulties, and the province is trying to attract more investment. To fulfil the provincial socio-economic development goals as well as to continue to improve its position in PAR rankings, what measures the province will focus on in the coming time?
Defining PAR is an important task, so in the coming time, Bac Giang will strive to maintain its performance in areas it has recorded good scores, while focusing on improving the criteria with low scores. It will work to complete the connection of electronic applications for the processing of administrative procedures at four levels on the Internet and the electronic infrastructure architecture. The province will also complete its online portal, while encouraging locals to use online public services at level 3 and 4. Only when local people and enterprises become e-citizens, can we prevent the harassment by a number of civil servants, while people’s satisfaction with public administrations will be improved. In addition, the province will regularly review administrative procedures, thus proposing necessary amendment, supplementation and deletion of inappropriate documents, reducing the time for processing administrative procedures. Bac Giang will also consider amending regulations on decentralization in apparatus and personnel management in the direction of giving more power to provincial departments, districts and non-business units.